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Health Care Books:
A CQI System for Healthcare

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Manufacturer: Productivity Press

List Price: $39.95
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The Williamsport Hospital and Medical Center (now part of the Susquehanna Health System [SHS]) created a thriving organization-wide continuous improvement (CQI) system and was the recipient of the 1993 Commitment to Quality Award. Williamsport's success story is shared in this book, told engagingly by the champion of the initiative.

Many of the resources contributing to that success are included to give readers a practical foundation for their own CQI development. These include:

* The content listing of The Williamsport Hospital's CQI Reference Manual. ,BR> * Curriculum outlines for the managerial leadership and other quality-related courses.
* A matrix of training showing quality outcomes, required capability, and frequency and length of course.
* Guidelines for Cycle of Service teams, Departmental CQI teams, CQI Swat Teams, and Spin-off CQI teams.
* Human resources climate assessment.
* Sample patient management guidelines.

Readers will learn how the system works on a daily basis and how it has allowed the facility to adapt in today's turbulent healthcare environment.


PRODUCT DESCRIPTIONS:

Binding: Hardcover
Dewey Decimal Number: 362.110685
EAN: 9780527762902
ISBN: 0527762903
Label: Productivity Press
Manufacturer: Productivity Press
Number Of Items: 1
Number Of Pages: 318
Publication Date: 1995-04-11
Publisher: Productivity Press
Studio: Productivity Press


CUSTOMER REVIEWS:

A CQI System for Healthcare -
This is a wonderful story of how one organization chose to instill a quality focus in their management and front line staff. Without this focus, this organization could not have achieved such success in consolidating various major operations among 3 previously competing hospitals in the same community. This is a success that is still enjoyed today thanks to a very strong leadership team. Mr. Tim Mannello's middle name is quality and because of this, he is a role model and mentor to many in our organization. It has been my privilege to work so closely with someone like Mr. Mannello and will proudly do my best to utilize the visionary concepts discussed in his book in my daily departmental operations.

Quality is tops for SHS -
I am a nurse for the Susquehanna Health System. I was very upset re: the comments from A reader from Williamsport, VA re: the Press Ganey Results and SHS. Quality patient care has been our top priority for years. In both the 1999 and the 2003 Press Ganey results Nursing at SHS was amoung the top 2% not the bottom. From the Corporate Objectives, to our departments performance improvements quality has been our goal. Over the years Tim Manello and all of the corporate staff have guided SHS in our committment to quality. This reader obviously has something against Tim and what a shame they had to be child-like and post it for all to see. I am proud to work for SHS and be a part of the staff. I give Tim's book five stars.

A CQI System for Healthcare by Tim Mannello -
As a healthcare professional in the field for 17 years, I have found this book to be a wonderful resource in guiding my current hospital's efforts to improve quality and patient satisfaction. We, along with most institutions, strive every day to improve our systems and the delivery of care. In addition, we asked the author to spend time with our management team to share advice and help us to focus more specifically on the relationship of the employer/employee relationship and it's effect on the employee/patient relationship. [...]

Invaluable resource for cultural transformation -
As a senior executive in a health care facility intent on improving patient care quality and customer satisfaction, Tim Mannello's chronicle of Susquehanna's initiatives effectively instructs and inspires. I have used this as a text in conjunction with leadership interventions focused on engaging staff. Results have been rewarding and Mannello's anecdotes and guidelines contribute to positive, effective culture change.

How to be among the best nationally in customer service. -
A national research firm, Press Ganey rated the Susquehanna Health System (SHS) in Williamsport, Pa. among the top 2% in nursing care and among the top 5% overall in overall patient satisfaction compared to the best hospitals in the country. How does SHS consistently earn such ratings? This book will give you the complete story.

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