Books Magazines

Health Care Books:
Resolving Complaints for Professionals in Health Care

Today's shopping tips: "Before committed to purchasing, best is first reviewing several books ..."

---

NOTE: All online transactions are processed at Amazon.com's secure server, using the latest technology on internet's secure transactions.

Manufacturer: Authors Choice Press

List Price: $11.95
Our Price: $7.45
You Save: $ 4.50 ( 38% )
(prices subject to change)
Availability: Usually ships in 24 hours


Raising awareness that customer complaints are a second chance to make things right for a customer, this short, practical, easy-to-read book helps healthcare employees who interact with patients, physicians, other customers and coworkers to handle complaints with courtesy, tact, creative problem-solving and follow-through. Highlighting the advantages of effective complaint handling or “service recovery”, this book provides a variety of case situations, self-assessment exercises and practice exercises for trying out and sharpening complaint-handling and complaint resolution skills. An excellent skill-builder for individual employees; also a great training tool for healthcare groups.


PRODUCT DESCRIPTIONS:

Binding: Paperback
Dewey Decimal Number: 610
EAN: 9780595283613
ISBN: 0595283616
Label: Authors Choice Press
Manufacturer: Authors Choice Press
Number Of Items: 1
Number Of Pages: 58
Publication Date: 2003-06-29
Publisher: Authors Choice Press
Release Date: 2003-06-29
Studio: Authors Choice Press


SIMILAR ITEMS:

• Customer Service for Professionals in Health Care
• Assertiveness Skills for Professionals in Health Care
• Telephone Skills for Professionals in Health Care
• Service Excellence: The Customer Relations Strategy for Health Care
• Love Your Patients! Improving Patient Satisfaction with Essential Behaviors That Enrich the Lives of Patients and Professionals

NOTE: All online transactions are processed at Amazon.com's secure server, using the latest technology on internet's secure transactions.
Advanced health care, Alternative health care, Catholic health care, Child health care, Dental health care, Health care clinic, Health care cost, Health care coverage, Health care finance, Health care industry, Health care management, Health care plan, Health care policy, Health care reform, Health care service, Health care system, Home health care, Mental health care, National health care, Occupational health care, Personal health care, Primary health care, Private health care, Senior health care.